Front Desk Agent

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Front Desk Agent

@ Home2 Suites by Hilton Lafayette I-10

The Front Desk Agent is responsible for providing exceptional customer service to guests by handling check-ins and check-outs, answering questions, and assisting with guest needs during their stay. This position manages reservations, processes payments, responds to phone calls, and helps resolve any guest concerns in a professional and friendly manner. The Front Desk Agent also works closely with housekeeping and maintenance to ensure rooms are ready and guests have a comfortable experience. Maintaining a clean and organized front desk area while representing the hotel in a positive and welcoming way is an important part of this role

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Qualifications:

• Previous customer service or hotel front desk experience is a plus
• Strong communication and interpersonal skills
• Ability to provide friendly and professional guest service
• Basic computer skills and ability to learn hotel reservation systems
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Ability to work flexible hours, including nights, weekends, and holidays
• Professional appearance and positive attitude
• Reliable transportation
• Ability to stand for extended periods and perform light office tasks

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How to Apply:

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